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Frequently Asked Questions

      
Please find below a list of questions we are frequently asked, alongside helpful links and contact details to help you get in touch with the right people.

How do I apply for Citizenship?
The Citizenship Unit opening hours are Monday to Friday, 9.am to 4pm. For more details please contact the Citizenship Unit at: The Old Courthouse, St Albans Road East, Hatfield, AL10 0ES
T: 01707 897396
E: citizenship.unit@hertfordshire.gov.uk

How do I find out about roadwork’s near me?
To find out about roadwork’s near you, please visit https://hertfordshire.roadworks.org/. If you require further information, please visit Hertfordshire County Council’s website.

How do I apply for a Bus Pass or Disability Parking badge?
For information on bus passes and blue badges, please visit Hertfordshire County Council’s website or call 0300 123 4042

  • If you want to apply for a Blue Badge in Hertfordshire, you can apply online or by post.
  • If you are disabled and want to apply for a Bus Pass in Hertfordshire, you can apply online.
  • If you want to apply for an older person’s Bus Plass in Hertfordshire, you can apply online.

How do I register to vote?
You can register to vote at https://www.gov.uk/register-to-vote.  Find out everything you need to know about voting in the UK here https://www.yourvotematters.co.uk/

Can I pay my Council Tax?
Welwyn Hatfield Borough Council administer Council Tax payments for the borough, please visit their website for details of payment methods or to pay online, or alternatively please telephone 01707 357000.

Can I apply for housing? Can I pay my rent?
For all housing enquiries, please visit Welwyn Hatfield Borough Council’s website – here you will be able to make an application for housing or pay your rent online.

How do I report a pothole?
To report any of the following faults; pothole, street lights, flooding, traffic signals, please use Hertfordshire County Council’s online fault reporting system or telephone 0300 123 4047

Can I order a copy of my marriage certificate?
To order a copy of your marriage certificate, please either telephone Hertfordshire County Council on 0300 123 4045 or visit their website.

Can I put my child’s name down for a school place?
To apply for a reception, junior and middle school place, please visit the Hertfordshire County Council website

Which council does what?

Service Council Telephone
Allotments Hatfield Town Council 01707 270772
Archives and Local Studies Hertfordshire County Council 0300 1234049
Hatfield Library Hertfordshire County Council 0300 1234049
Blue Badges Hertfordshire County Council 0300 1234042
Building Regulations/Building Control Welwyn Hatfield Borough Council 01707 357000
Bus Passes Hertfordshire County Council 0300 1234050
Bus Shelters Hertfordshire County Council 01279 715000
Car Parks and On-Street Parking Welwyn Hatfield Borough Council 01707 357000
Cemeteries Welwyn Hatfield Borough Council 01707 357000
Children & Lifelong Learning Hertfordshire County Council 0300 1234048
Children’s Services Hertfordshire County Council 0300 1234043
Christmas Lights/Trees Welwyn Hatfield Borough Council 01707 357000
Clean Air Welwyn Hatfield Borough Council 01707 357000
Consumer Protection/Advice  Hertfordshire County Council 0845 4040506
Consumer Protection/Advice For Businesses Hertfordshire County Council 01707 292429
Council Tax Collection Welwyn Hatfield Borough Council 01707 357000
Economic Development Welwyn Hatfield Borough Council 01707 357000
Education (Including free school meals) Hertfordshire County Council 0300 1234048
Elections Welwyn Hatfield Borough Council 01707 357000
Emergency Planning Hertfordshire County Council 0300 1234040
Environmental Health Welwyn Hatfield Borough Council 01707 357000
Family Information Service/Childcare Information Hertfordshire County Council 0300 1234052
Fire & Rescue Service Hertfordshire County Council 0300 1234046
Fire Safety Enquiries Hertfordshire County Council 0300 1234046
Footpaths/Bridleways Hertfordshire County Council 0300 1234047
Grants for Various Activities Hertfordshire County Council 0300 1234040
Grants to Voluntary Organisations Hatfield Town Council 01707 270772
Health and Community Services Hertfordshire County Council 0300 1234042
Highways Hertfordshire County Council 0300 1234047
Highways Lighting Hertfordshire County Council 0300 1234047
Housing Welwyn Hatfield Borough Council 01707 357000
Libraries Hertfordshire County Council 0300 123 4049
Local Development Framework Hertfordshire County Council 0300 1234040
Local Licensing Welwyn Hatfield Borough Council 01279 655261
Markets Welwyn Hatfield Borough Council 07860 112443
Minerals & Waste Policies Hertfordshire County Council 0300 1234040
Parking Permits Welwyn Hatfield Borough Council 01279 502038
Pest Control Hertfordshire County Council 01279 658184
Planning Welwyn Hatfield Borough Council 01992 531571
Public Transport Hertfordshire County Council 0300 1234050
Refuse & Recycling Collection Welwyn Hatfield Borough Council 01279 655261
Refuse Disposal Hertfordshire County Council 0300 1234051
Registration – birth, marriages and deaths Hertfordshire County Council 0300 1234045
Road Safety Hertfordshire County Council 0300 1234051
Hatfield Library Hertfordshire County Council 0300 1234049
Social Care & Health for Adult Hertfordshire County Council 0300 1234042
Social Care & Health for Children Hertfordshire County Council 0300 1234043
Trades Description/Trading Standards Hertfordshire County Council 0845 4040506
Transport Planning Hertfordshire County Council 0300 1234050
Transportation Hertfordshire County Council 0300 1234050
Tree Preservation Welwyn Hatfield Borough Council 01279 655261
WasteAware Hertfordshire County Council 0300 1234051
Youth/Children’s Services Hertfordshire County Council 0300 1234043